CLICK TO CALL US

Frequently Asked Questions

Home ยป Frequently Asked Questions

Below you will find answers to many common questions about our Rail Tours. Click the “+” to see the answer.

Tour tickets are $59.99 per person.
No. Due to liability concerns, no pets are allowed on any of the Rail Tours. This includes service animals.
Yes, ages 8 years and older can ride. Each child will need their own seat and to be secured with the seatbelt provided.
Yes, for safety reasons there is a weight limit of 300lbs per person on the RailBikes.
Yes! If you forget to bring your own, we have drinks and snacks available in the gift shop, or you can arrive early and get food to go from any of our wonderful eateries in town!

Groups with an odd number of riders may find that they will need to be split into more than one RailBike to even out ridership numbers. Please call if this is the case with your group, to discuss options. (828) 557-4021

RailBike rider parties that are larger than 4 will be seated on consecutive RailBikes.

If your party is less than 4 people, and you do not want to ride with strangers, you can purchase the additional seat(s) when you make your reservation. We cannot guarantee the additional seat(s) will be available to purchase later.

Yes, we have restrooms at the Depot as well as at the Tunnel.

Tours go out rain or shine. If the weather looks like thunderstorms or lightning then we will cancel your tour. If Andrews Valley Rail Tours cancels your tour, you will be offered to book another day in the future or you will be issued a full refund (your choice).

If you choose not to participate in the tour, due to weather conditions, and the tour you were scheduled for runs as scheduled, you will not receive a refund.

We have a 48-hour cancellation policy. This means that if you cancel any time up to 48 hours in advance, you will be issued a full refund or we will be happy to reserve another date for you in the future.

If you need to cancel your reservation within 48 hours of your tour, we cannot give you a refund, but we can reschedule you for a future date at an additional charge of $25.00.

Still have questions? Contact Us

Where to Eat and Stay

Back to Top