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Frequently Asked Questions

Below you will find answers to many common questions about our Rail Tours. Click the “+” to see the answer.

Tour tickets are $59.99 per person for all rides, plus North Carolina sales tax and applicable fees from your payment processor.
No. Due to liability concerns, no pets are allowed on any of the Rail Tours. This includes service animals.
Yes, ages 8 years and older can ride. Each child will need their own seat and to be secured with the seatbelt provided. Infants, and children under 8 years old, may not accompany parents on the ride.
For safety reasons there is a weight limit of 300lbs per person on the RailBikes. Passengers over 300 lbs may ride comfortably on our Passenger Cart Ride or the Choo-Choo Speeder.
Each person must bring a bottle of water and a snack. We have drinks, snacks and cooler rentals with ice available in our gift shop. If you arrive early, get food to go from any of our wonderful eateries in town!

Please remember you will be outside, in nature. At the tunnel, you will have the option to walk down to the river, and there is a slight slope. You may encounter spiders, bees, and other insects during your tour.

Dress for the weather and temperature. Please do not wear skirts or flowy pants that could get caught in the pedals of the RailBike. Do not tie sweaters or jackets around your waist, and do not tie a scarf around your neck. To avoid losing your shoes, no flip-flops or sandals without a heel strap should be worn. Closed-toe shoes are best.

Groups with an odd number of riders may find that they will need to be split into more than one RailBike to even out ridership numbers. Please call if this is the case with your group, to discuss options. (828) 557-4021

RailBike rider parties that are larger than 4 will be seated on consecutive RailBikes.

If your party is less than 4 people, and you do not want to ride with strangers, you can purchase the additional seat(s) when you make your reservation. We cannot guarantee the additional seat(s) will be available to purchase later.

Yes, we have four restrooms at the Depot as well as three restrooms at the Tunnel.

Tours go out rain or shine. If the weather looks like thunderstorms or lightning then we will cancel your tour. If Andrews Valley Rail Tours cancels your tour, you will be notifed by text, phone call, and email. We will offer you to book another day in the future or you will be issued a full refund (your choice).

If you choose not to participate in the tour, due to weather conditions, and the tour you were scheduled for runs as scheduled, you will not receive a refund.

You can cancel your reservation up to 120 hours (5 days) prior to departure for a full refund, minus a $25 cancellation fee. Cancellations within 120 hours of departure are non-refundable. NO EXCEPTIONS.

This is a rain-or-shine event. However, Andrews Valley Rail Tours reserves the right to cancel a tour due to severe weather at our discretion. If a tour is cancelled by AVRT, customers will receive a full refund or the option to re-book for another date. You will be notified by phone call, text message, or email if your tour is cancelled due to severe weather. If you do not receive a notification, your tour will depart as scheduled.

YOU MUST ARRIVE AT THE DEPOT 30 MINUTES BEFORE your scheduled departure time for mandatory safety instructions. No refunds will be issued for late arrivals.

Still have questions? Contact Us

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