Frequently Asked Questions

Groups with an odd number of riders may find that they will need to be split into more than one RailBike to even out ridership numbers. Please call if this is the case with your group, to discuss options. (828) 557-4021

RailBike rider parties that are larger than 4 will be seated on consecutive RailBikes.

If your party is less than 4 people, and you do not want to ride with strangers, you can purchase the additional seat(s) when you make your reservation. We cannot guarantee the additional seat(s) will be available to purchase later.

Tours go out rain or shine. If the weather looks like thunderstorms or lightning then we will cancel your tour. If Andrews Valley Rail Tours cancels your tour, you will be offered to book another day in the future or you will be issued a full refund (your choice).

If you choose not to participate in the tour, due to weather conditions, and the tour you were scheduled for runs as scheduled, you will not receive a refund.

You can cancel up to 72 hours prior to departure, with a cancellation fee that will be applied if the cancellation is within ONE week of your departure date. & time.. A Rescheduling fee of $15.00 will be applied for rescheduling within ONE week of your departure date & time. Within the 72 hours of departure, this reservation becomes nonrefundable. NO EXCEPTIONS. This is a RAIN OR SHINE tour. Should there be inclement weather, such as lightning, heavy rain or storms, you will be able to re-book for another day, or you will be fully refunded.